At Bhumee Creations, we are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully before making a purchase.
 

Eligibility for Refunds:

We offer refunds only for items received in damaged or defective condition. Refunds are not provided for reasons such as changes of mind, incorrect sizing, or personal preferences. Discounted products are eligible for refunds only if they are received damaged or defective.

Damage or Defect Reporting : 

If you receive a damaged or defective item, please follow these steps:  Contact Us: Notify our customer service team at bhumeecreations@gmail.com within 7 days of receiving the item.

Provide Information: Include your order number, describe the issue, and attach relevant photographs showing the damage or defect. Preferably unboxing video.

Review and Guidance: Our team will review your request and guide you on the next steps.

Refund Options : 

Upon receiving the returned damaged or defective item or reviewing provided photographs, we will assess the issue. Depending on the circumstances, we offer:
Full Refund: Issued to the original payment method if the item is confirmed damaged or defective.

Replacement: Offered if a replacement item is available, provided at no additional cost.

Timeframe for Refunds

Refunds will be processed within 14 business days after receiving the returned damaged or defective item or assessing provided photographs.

Exclusions

This policy applies exclusively to cases of damage or defects. No refunds are provided for changes of mind, incorrect sizing, or personal preferences. Discounted items are ineligible for refunds unless received in damaged or defective condition.

Contact Us

For any questions about our refund policy or assistance with a damaged or defective item, please contact our customer service team at bhumeecreations@gmail.com.